Privacy Policy

Introduction and organisational info

Callisto Canada is dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website callistocanada.com, and any related interactions. Our primary goals in processing this information include:

Enhancing the user experience on our platform by understanding customer needs and preferences.
Providing timely support and responding to inquiries or service requests.
Improving our products and services to meet the evolving demands of our users.
Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorised access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Scope and application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website callistocanada.com using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Data storage and protection

Data storage

Personal information is stored in secure servers. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standard.

Data protection measures

Access control: Access to personal information is strictly limited to authorised personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.
Security audits and monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities. We also monitor our systems for unusual activities to prevent unauthorised access.

Data processing agreements

When we share your data with third-party service providers, we do so under the protection of data protection agreements that ensure your information is managed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Alberta Personal Information Protection Act (PIPA), and other applicable Canadian privacy laws. These agreements mandate that third parties implement adequate technical and organisational measures to ensure the security of your data.

Transparency and control

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so.

User rights and choices

At Callisto Canada, we recognise and respect your rights regarding your personal information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Alberta Personal Information Protection Act (PIPA), and other applicable Canadian privacy laws. We are committed to ensuring you can exercise your rights effectively. Below is an overview of your rights and how you can exercise them:

Your rights

Right to access: You have the right to request access to the personal information we hold about you and receive information about how it has been used or disclosed, subject to certain legal exceptions.
Right to correction: If you believe that the personal information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
Right to withdraw consent: Where you have provided consent for the collection, use, or disclosure of your personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
Right to complain: You may raise concerns regarding our handling of your personal information by contacting us directly. You also have the right to make a complaint to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta, where applicable.

We are committed to responding to requests and privacy-related concerns in accordance with applicable Canadian privacy legislation.

Exercising your rights

To exercise any of these rights, please contact us at recruitment@callistocanada.com. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.

Cookies and tracking technologies

At Callisto Canada, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website callistocanada.com. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding cookies and tracking technologies

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How we use these technologies

Essential cookies: Necessary for the website's functionality, such as authentication and security. They do not require consent.
Performance and analytics cookies: These collect information about how visitors use our website, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our website.
Functional cookies: Enable the website to provide enhanced functionality and personalisation, like remembering your preferences.
Advertising and targeting cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

Your choices and consent

Upon your first visit, our website will present you with a cookie consent banner, where you can:

Accept all cookies: Consent to the use of all cookies and tracking technologies.
Reject non-essential cookies: Only essential cookies will be used to provide you with necessary website functions.
Customise your preferences: Choose which categories of cookies you wish to allow.

Changes to our cookie use

We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.

For more detailed information about the cookies we use, their purposes, and how you can manage your preferences, please visit our detailed Cookie Policy

Should you have any questions or concerns about our use of cookies and tracking technologies, please do not hesitate to contact us at recruitment@callistocanada.com. Your privacy and the integrity of your personal data are of utmost importance to us.

Data breach notification procedures

At Callisto Canada, we understand the importance of protecting your personal information and take proactive measures to safeguard it. In the event of a data breach that poses a risk to your privacy rights and freedoms, we have established clear procedures for promptly identifying, assessing, and mitigating the impact of the breach. Our data breach notification procedures are designed to comply with applicable data protection laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Alberta Personal Information Protection Act (PIPA), and other applicable Canadian privacy laws.

Detection and assessment

Internal monitoring: We employ robust security measures and monitoring systems to detect and respond to potential data breaches promptly.
Assessment of breach impact: Upon discovery of a data breach, we will conduct a thorough assessment to determine the nature and scope of the breach, including the types of personal information involved and the potential impact on affected individuals.

Notification obligations

Regulatory authorities: If required by law, we will notify the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta and any other relevant regulatory authorities as soon as feasible, in accordance with applicable Canadian privacy laws.
Affected individuals: If a data breach poses a real risk of significant harm, we will notify affected individuals as soon as feasible, providing clear and concise information about the breach, the types of personal information affected, and the steps you can take to protect yourself.

Communication channels

Email notification: We may notify affected individuals via email, using the contact information provided to us, if feasible and appropriate.

Support and assistance

In the event of a data breach, we are committed to providing affected individuals with the support and assistance they need, including guidance on steps they can take to mitigate the potential risks associated with the breach.

Point of contact: If you have any questions or concerns about a data breach or believe you may have been affected, please contact us immediately at recruitment@callistocanada.com.